Cozzini Pro Evaluation Form Click here to download the clear version for printing Please enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form. – Step 1 of 2Evaluator Name *Evaluator Email *Driver Name *Date *Accidents/Tickets (Prior 12 Months)Current Revenue Conversion % Average Score Last 4 Ride WithsCurrent Fill Rate %Cutting Board Contest Sales Last YearCurrent Churn Rate %LYTX Documented Coaching Current Stops Per HoursFirst Impression 1. Proper Cozzini uniform? (clean uniform, 100% Cozzini)Score *–012. Neat, clean appearance? (shaved, neat hair)Score *–013. Positive attitude?Score *–014. Enthusiastic about the job?Score *–025. Prepared for the day?Score *–016. On time for Pro driver evaluation?Score *–00.57. Willing to help others when needed?Score *–02First Impression General NotesFirst Impression Total ScoreCommunication 1. Check emails at least every 3 hours when safe?Score *–012. Respond to emails upon completion of tasks?Score *–013. Email response easily understandable with facts?Score *–014. Respond to texts/calls in a timely manner?Score *–025. Participate in group meetings/discussions?Score *–016. Elevates issues to AM?Score *–017. Completes all Paylocity tasks by deadline?Score *–01Communication General NotesCommunication Total ScoreCore Values Understand and can explain Cozzini’s Core Values (“The House”)? 1. TrustScore *–012. IntegrityScore *–013. TeamworkScore *–014. Continuous ImprovementScore *–015. SafetyScore *–016. ServiceScore *–01Core Value General NotesCore Values Total ScoreDriver / Customer Interaction 1. Can explain what is meant by professional driver?Score *–022. Properly starts/stops accounts?Score *–013. Can explain the first delivery process?Score *–024. Greets customers? Announces arrival?Score *–025. Can explain end of service process?Score *–026. Asks customer if they can do anything else?Score *–017. Thanks customer?Score *–028. Can explain "twitch" program?Score *–029. Can site specific occurrences of utilizing "twitch"?Score *–0110. What is meant by being the helpful expert?Score *–0211. Explain upselling and provide examples?Score *–0112. Demonstrated customer relationships?Score *–0113. Understands/utilizes retention flyer?Score *–0114. Customer survey resultsScore *–01Driver / Customer Interaction General NotesDriver / Customer Total ScoreProduct / Program Knowledge Test ScoreCustomer Survey ResultsVehicle 1. Vehicle clean/organized? (Inside/out)Score *–012. All needed tools/equipment?Score *–013. No loose/excess products?Score *–014. Driver boxes maintained?Score *–015. Demo SSCO?Score *–00.56. Vehicle maintenance done regularly? (next due per sticker)Score *–017. Cutting board order forms/business cards/accident forms?Score *–018. Vehicle damage/safety issues reported?Score *–019. Phone holder and blue tooth connected?Score *–01Vehicle General NotesVehicle Total ScoreSafety / Organization 1. Safety check on BR done properly?Score *–012. Can explain/teach current month's safety topic?Score *–013. Understand the reasons for PPE?Score *–014. Wears no slip shoes?Score *–015. Wears PPE when required in SC?Score *–016. Understand the reasons for Lytx?Score *–017. Understand camera audible warnings?Score *–018. Is attentive to Lytx coaching?Score *–019. Adheres to Cozzini regulations and road rules?Score *–0210. Vehicle correctly loaded including programs/sale items?Score *–0111. Understand parking tips?Score *–0112. Understand procedures in case of accident/incident?Score *–01Safety / Organization General NotesSafety / Organization Total ScoreStandard Operating Procedures 1. Understand proper clock in/out procedures?Score *–012. Switch knives accurately? Looks for issues?Score *–013. Switch knives in a safe and expedient manner?Score *–024. Use kitchen courtesy when moving about the kitchen?Score *–015. Interact with various members of kitchens staff?Score *–016. Rinse/wash knives with heavy debris?Score *–017. Change programs correctly/safely?Score *–018. Collect from customers per guidelines?Score *–019. Understand/explain the collections level process?Score *–0110. All COD deposited weekly?Score *–0111. Utilize the ATM deposit process?Score *–0112. Report any money discrepancies with explanation?Score *–0113. Order PPE from AM as needed?Score *–01Standard Operating Procedures General NotesStandard Operating Procedures Total ScoreHandheld 1. Report routing issues via survey?Score *–012. Understand the importance of following routing?Score *–013. Look for ways to increase SPH?Score *–014. Understand blade runner account color coding?Score *–015. Understand blade runner procedures for: 5.1. Collecting cash/checks and collections levelsScore *–015.2. Updating open/close times – days open – GeocodingScore *–015.3. Changing inventory – one-time concernsScore *–015.4. Adding programs/incoming ordersScore *–015.5. Using correct/complete surveysScore *–015.6. Skip stops – assigning a redelivery dayScore *–016. Can explain the use of different survey?Score *–017. Utilize QA survey for all customer issues?Score *–018. Follow up with customer after a QA?Score *–02Handheld General NotesHandheld Total ScoreEnd Of Day 1. Unload efficiently?Score *–00.52. Follow KIMS procedures for: 2.1. Requesting new boxesScore *–012.2. Banding/turning unused boxesScore *–012.3. Return unused programsScore *–013. Leaves shop/shed area clean and organized?Score *–014. Report issues to AM?Score *–015. Locks shop/shed and double checks?Score *–016. Clocks out appropriately?Score *–00.5End Of Day General NotesEnd of Day Total ScoreNotesTotal Score *Test ScoreCustomer Survey ResultsCertify Driver? *YesNoArea ManagerSignature Clear Signature EvaluatorSignature Clear Signature Date *Next Locks stops SSCO? Updating preview…This is a preview of your submission. It has not been submitted yet! Please take a moment to verify your information. You can also go back to make changes.PreviousSend Results
